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How to Manage Customer Expectations
Introduction
What is the meaning of 'Customer Expectations'?
Customer Expectations, Customer Care and Mindset Change
Assess and Share your Experience on Managing Customer Expectations
Feature Movie: Promises of Heaven on Earth
The Movie: Promises of Heaven on Earth (6:53)
Case Analysis and Practical Applications from the Movie on How to Manage Customer Expectations
Face-to-Face Sessions (Virtual or In-person)
Virtual Sessions
In-Person Sessions
How to Handle Customer Expectations
Guidelines on How to Manage Customer Expectations
Way-Forward
Learning Points
Personal Progress Report
Customer Expectations, Customer Care and Mindset Change
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