Service Improvement Nuggets

A Self-Help Resource

While service improvement is multi-faceted and expansive; users are increasingly demanding services that exceed expectations. Therefore, every employee needs effective tools for satisfying stakeholders i.e. workmates, bosses, supervisees, clients and others in the community. In this book, Joyce equips readers with 33 powerful nuggets for excelling in service delivery; backed with fictitious cases for comfortable, quick and easy learning. Topics include work-life balance, service etiquette, building your self-esteem, personal and team accountability, handling negative workplace gossip, customer service, workplace ethics, commitment, self-discipline, effective communication and others. The content targets employees in all public and private sectors. In addition, her book is an effective resource for trainers, consultants and others in the teaching profession; including coaching sessions by team leaders, managers and heads of departments, units or sections.

Words: 50,000 Pages: 152 Published: 2021