A Self-Help Resource
While service improvement is multi-faceted
and expansive; users are increasingly demanding services that exceed
expectations. Therefore, every employee needs effective tools for
satisfying stakeholders i.e. workmates, bosses, supervisees, clients and
others in the community. In this book, Joyce equips readers with 33
powerful nuggets for excelling in service delivery; backed with
fictitious cases for comfortable, quick and easy learning. Topics
include work-life balance, service etiquette, building your self-esteem,
personal and team accountability, handling negative workplace gossip,
customer service, workplace ethics, commitment, self-discipline,
effective communication and others. The content targets employees in all
public and private sectors. In addition, her book is an effective
resource for trainers, consultants and others in the teaching
profession; including coaching sessions by team leaders, managers and
heads of departments, units or sections.
Words: 50,000 Pages: 152 Published: 2021
