Autoplay
Autocomplete
Previous Resource
Complete and Continue
TOOL 8: How to Display Empathy in the Workplace
Introduction
What is Empathy?
Empathy, Efficiency, Effectiveness and Growth
Assess and Share your Experience on Empathy
Feature Movie: A Receptionist's Mistakes
The Movie: A Receptionist's Mistakes (3:45)
Case Analysis and Practical Applications from the Movie on Displaying Empathy
Being Empathetic
Importance of Being Empathetic
Signs of a Lack of Empathy
Common Causes of Being Unempathetic
Repercussions of Being Unempathetic
Guidelines for Being Empathetic
Face-to-Face Session (Virtual or In-person)
Webinar
In-Person Session
Way-Forward
Learning Points
Personal Action Plan for Displaying Empathy in the Workplace
Wrapping Up
Evaluation
Personal Action Plan for Displaying Empathy in the Workplace
Please open an Account to view this resource.
If you already have access,
you'll need to login
.
Sign up to Get Access