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TOOL 8: How to Display Empathy in the Workplace
Introduction
What is Empathy?
Empathy, Efficiency, Effectiveness and Growth
Assess and Share your Experience on Empathy
Feature Movie: A Receptionist's Mistakes
The Movie: A Receptionist's Mistakes (3:45)
Case Analysis and Practical Applications from the Movie on Displaying Empathy
Being Empathetic
Importance of Being Empathetic
Signs of a Lack of Empathy
Common Causes of Being Unempathetic
Repercussions of Being Unempathetic
Guidelines for Being Empathetic
Face-to-Face Session (Virtual or In-person)
Webinar
In-Person Session
Way-Forward
Learning Points
Personal Action Plan for Displaying Empathy in the Workplace
Wrapping Up
Evaluation
Empathy, Efficiency, Effectiveness and Growth
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