In a world of declining quality and diminishing returns, excellent Customer Care has become a key differentiator for any service provider, be it within a public or private organisation. In today’s highly dynamic environment, success critically depends on the ability to handle service users, i.e. internal and external customers, in a professional manner. High quality Customer Care turns prospects into new customers; and new customers into repeat customers. Excellent service also makes customers satisfied and therefore much easier to deal with than dissatisfied, upset customers. Therefore, outstanding Customer Care is a must for any professional aspiring to make a positive impact on customers’ experiences; and should be accorded ‘top priority’. The training is designed to improve Customer Care skills and abilities, which in turn will improve the quality of services delivered by you or your organization; thence enhancing overall internal and external customer satisfaction. Participants who attend this course will be better oriented towards providing services that delight customers, thereby improving overall performance at the individual and organisational level.
Customer-Oriented Service Delivery
