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NUGGET 1: RECRUITMENT - Hiring Friends and Relatives can be a Liability. Be Careful
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NUGGET 2: FIRST ENCOUNTER - Customers Need to Know who they are Dealing with – Be Willing to Identify Yourself
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NUGGET 3: WORK-LIFE BALANCE - ‘All Work and No Play’ Makes You ‘Dull’ – Balance Your Work with the ‘Rest of Life’
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NUGGET 4: FOOD ETIQUETTE -Your Work Desk is Not a Restaurant – Never Eat in the Presence of Customers
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NUGGET 5: FOCUS - Some Criticisms are Destructive - Identify them and Ignore them
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NUGGET 6: TEAM ACCOUNTABILITY - Team Accountability can ‘Make or Break’ The Quality of Your Service
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NUGGET 7: YOUR TOUCH - Your Individual Contribution is Critical to a Customer’s Service Experience
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NUGGET 8: INFERIORITY COMPLEX - Do not Let your Inferiority Complex Be the Rope with which to Hang Yourself – Overcome It
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NUGGET 9: STAYING AWAKE - Your Work Place is not Your Bedroom – Never Dose in Public
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NUGGET 10: CORRIDOR TALK - Workplace Gossip is Not Necessarily ‘Gospel Truth’ – Manage It
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NUGGET 11: INTRINSIC MOTIVATION - Work Satisfaction is More than ‘Salary’ – It is a ‘Give and Take’ Relationship. Invest in it
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NUGGET 12: CONSISTENCY - ‘Good Today…, Bad Tomorrow’ is Unacceptable –You Must be Consistent
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NUGGET 13: WALKING THE TALK - Lies are Contagious, Do not Infect Your Supervisees
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NUGGET 14: CUSTOMER EXPECTATIONS - ‘Good’ is not Good Enough – Exceed your Customers’ Expectations
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NUGGET 15: MARKET RESEARCH - Customers’ Likes and Dislikes should not be a Guessing Game. Do your Homework… Get the Facts!
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NUGGET 16: ‘SATELLITE’ BUSINESS - Selling Your Personal Merchandise Behind the Boss’ Back is a Conflict of Interest
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NUGGET 17: ROOT CAUSE ANALYSIS - Treating Symptoms Rather than Root Causes is a Waste of Resources – The ‘Disease’ will Recur
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NUGGET 18: PILFERAGE - Using Company Assets for Personal Gain is Theft – You Will Lose the Blessings of ‘Life’
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NUGGET 19: MOBILE REACHABILITY - Switching Off Your Phone Can Cheat You of an Opportunity – Always Be Reachable
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NUGGET 20: TOUGH HIDE - Harsh Words Should Not Penetrate Your Emotions – It is Never Worth it
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NUGGET 21: ALCOHOLISM - Say ‘No’ to Alcohol Before Alcohol Says ‘No’ to You – Be Disciplined
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NUGGET 22: TAKING NOTES - Mr. Paper is Your Best Friend…, He Never Forgets - Always Take Notes!
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NUGGET 23: GREETING - Customers are Your Bosses – Greet them Before they Greet You
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NUGGET 24: SELF-CONTROL - Careless Speech Can ‘Finish You Off’ – Guard Your Mouth
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NUGGET 25: SMILING - Smile at the Customer – It is to Your Benefit
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NUGGET 26: CONFIDENTIALITY - Disclosing Company Secrets is ‘Shooting Yourself in the Foot’ – Be Discreet
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NUGGET 27: PUBLIC SERVICE - Serving The Public is A High And Noble Calling – Don’t Take it for Granted
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NUGGET 28: UNDIVIDED ATTENTION - Customers Expect Your Undivided Attention – Keep Alert
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NUGGET 29: PERSONAL MOOD - Displaying Bad Moods to Customers is Unacceptable
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NUGGET 30: KNOW YOUR CUSTOMER - Do you Know your Customer?
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NUGGET 31: SELF-DISCIPLINE - Do Not Expect Your Boss to Discipline Your Bodyfor You – Discipline Yourself
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NUGGET 32: THE ‘WOW’ EFFECT - Going an Extra Mile Delights Customers – It Makes You the Employee of Choice
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NUGGET 33: DRESS CODE - Your Office is not a Fashion Show – Mind How You Dress!
Oh! My Beloved ‘Designer’ Garment

Display an
Intrapreneurial Mindset
When working for the airline, I managed the commercial department as though it was my business. For instance, I recall staying at the office till 4 a.m. one night, putting final touches on the first ever marketing plan that I was to present at the board meeting by 9 a.m. the following morning. My sister, I do not suggest that you routinely work all night long, but that is something that many people would only do for their personal business and not that of their employer.
A value-adding employee is intrapreneurial, meaning that she treats her employer’s business or organisation as if it is her own. On the other hand, the real owner-cum-employer is called an entrepreneur. Ephesians 6:5-9 encourages us to display an intrapreneurial mindset at work. The TPT version explains it so amazingly. It says (TPT): 5-9Those who are employed should listen to their employers and obey their instructions with great respect and honor. Serve them with humility in your hearts as though you were working for the Master. Always do what is right and not only when others are watching, so that you may please Christ as his servants by doing his will. Serve your employers wholeheartedly and with love, as though you were serving Christ and not men. Be assured that anything you do that is beautiful and excellent will be repaid by our Lord, whether you are an employee or an employer. And to the caretakers of the flock I say, do what is right with your people by forgiving them when they offend you, for you know there is a Master in heaven that shows no favoritism.
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